At Ozarka Farms Country Market, we aim to provide products that meet your expectations. If you encounter any issues with your purchase, we’re here to make it right.
Refund & Replacement Policy
Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving the product. We ask that you provide photographic evidence of the damage and other relevant details. Upon verification, we will offer a full refund or a replacement, whichever you prefer.
Defective Products: If you receive a defective item, we will replace it at no extra cost if determined to be our mistake. Contact us before the expiration date shown on the product. We do ask that you provide photographic evidence along with a description of what the issue is.
Incorrect Product Received: If you receive the incorrect product, please inform us within 7 days of delivery. We will arrange for the correct item to be shipped at no cost to you.
Conditions for Refund or Replacement
We reserve the right to refuse a refund or replacement if the item does not meet the above conditions or if requested beyond the specified timeline. Refunds will be processed to the original payment method used during the purchase.
Contact Us
For any queries regarding refunds or replacements, please contact us at sales@ozarkafarms.com. We’re here to assist you and ensure your satisfaction with our products.