Privacy Policy

Last Updated: October 27, 2026

Ozarka Farms Country Market (“we,” “us,” or “our”) operates the website https://ozarkafarms.com, home of Bekemeier’s, Four Sons, and Grandpa’s brands. This Privacy Policy explains what information we collect when you visit our website or purchase our products, how we use and protect that information, and your choices regarding your personal data.

1. Information We Collect

When you browse our store, create an account, or place an order, we collect only the information necessary to fulfill your order and provide customer support:

  • Order and Account Information: When you purchase from us or register for an account under My Account, we collect your name, billing address, shipping address, email address, phone number, and username/password (if you choose to create an account).

  • Payment Information: Payments are processed securely through third-party PCI-compliant payment processors (such as credit card processors or digital wallets). We do not collect or store your full credit or debit card numbers on our servers.

  • Customer Support Communications: If you contact us at info@ozarkafarms.com with questions or a refund/replacement request, we collect the information you provide in your message, such as your order number and any photos of damaged items in transit.

  • Technical Data and Cookies: When you browse our store, our website automatically collects basic technical data (such as your IP address, browser type, and device type) and uses essential cookies to keep track of the items in your shopping cart.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process your payment, pack your order, generate shipping labels, and deliver your products to your address.

  • Order Communications: To send transactional emails, including order confirmations, receipts, shipping notifications, and tracking updates.

  • Customer Service: To respond to your inquiries, process damaged-item replacements or refunds, and manage your customer account.

  • Store Operations and Security: To prevent fraudulent transactions, maintain website functionality, and comply with tax and accounting regulations.

3. Cookies and Shopping Cart Functionality

Our store runs on WooCommerce, which uses small text files called cookies to make the shopping cart work properly. Specifically, we use functional cookies to:

  • Remember what items are in your cart while you browse different pages (woocommerce_items_in_cart and woocommerce_cart_hash).

  • Assign a unique session code so the website knows which shopping cart belongs to you (wp_woocommerce_session_).

  • Keep you signed in if you log into your customer account.

You can set your web browser to block or delete cookies at any time, though disabling cookies may prevent you from adding items to your cart or completing checkout on our website.

4. How We Share Your Information

We do not sell, rent, or trade your personal information or email address to third parties for marketing purposes. We only share your information with trusted service providers necessary to fulfill your order and operate our store:

  • Shipping Carriers: We share your name, shipping address, and contact details with shipping carriers (such as USPS, UPS, or FedEx) to deliver your order.

  • Payment Processors: Your payment details are transmitted directly via encrypted connections to our payment gateway providers to authorize and complete your purchase.

  • Website Hosting and Infrastructure: Our website hosting and e-commerce software providers process store data strictly on our behalf to keep the website operational and secure.

  • Legal Compliance: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.

5. Data Retention

We retain order records—including your name, email address, billing/shipping addresses, and items purchased—for our tax, accounting, and legal record-keeping obligations. If you create a customer account on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your profile information at any time by logging into My Account.

6. Data Security

We protect your personal information using Secure Sockets Layer (SSL) encryption (https://) across our entire website, restricted administrative access, and secure third-party payment processing. While no method of transmission over the internet is 100% secure, we follow industry-standard practices to safeguard your information.

7. Your Rights and Choices

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to update or correct any inaccurate account or shipping information.

  • Request that we delete your customer account and personal data (excluding order records we are required to retain for tax, legal, or security purposes).

To submit a request regarding your personal data, please email us at info@ozarkafarms.com.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Ozarka Farms Country Market

19134 Highway 59

Neosho, Missouri 64850

Email: info@ozarkafarms.com

Hours: Monday – Friday, 7:00 am to 3:30 pm CST