Refund and Replacement Policy

At Ozarka Farms Country Market, we are committed to providing you with the highest quality honey and other food products. We want you to be completely satisfied with your order. However, we understand that issues can occasionally happen. Our policies are designed to ensure health, safety, and fairness for all our customers.

Returns

Due to strict health and safety regulations, we do not accept physical returns of any food products, whether perishable or non-perishable. Please do not send food items back to our facility.

Refunds and Replacements

While we cannot accept returns, we are happy to offer a refund or a replacement if your order arrives damaged, spoiled, or incorrect.

We will issue a refund or send a replacement under the following circumstances:

  • Damaged in Transit: The packaging was severely damaged during shipping, compromising the food inside.
  • Spoilage/Quality Issues: The item arrived spoiled, expired, or failed to meet our quality standards.
  • Incorrect Item Received: You received an incorrect product other than what you ordered.
  • Missing Items: An item you paid for was missing from your package.

Timeframe for Claims

Because many of our products are perishable, time is of the essence.

  • Perishable Items: You must contact us within 48 hours of receiving your order to report an issue.
  • Non-Perishable Items: You must contact us within 7 days of receiving your order to report an issue.

How to Request a Refund or Replacement

To help us resolve the issue as quickly as possible, please follow these steps:

  1. Take Photos: Take clear photos of the damaged packaging and product(s), and the shipping label. (Please do not discard the item until you have taken photos, as we cannot process claims without visual proof).
  2. Contact Us: Email us at sales@ozarkafarms.com
  3. Include Your Details: Provide your Order Number, the name of the affected item(s), and a brief description of the issue, along with the photos.

Our team will review your claim within 2-3 business days. If approved, you may choose between a full refund to your original payment method or a replacement shipped to you at no additional cost. Refunds generally take 3-5 business days to appear on your bank statement.

Exceptions / Non-Refundable Items

Please note that we cannot offer refunds or replacements for the following reasons:

  • Subjective taste preferences (e.g., “I didn’t like the flavor”).
  • Orders delayed or returned due to an incorrect shipping address provided by the customer.

Contact Us

If you have any questions about this policy or need assistance with a recent order, please reach out to us: